Privacy Policy | The Regal Ornate

This Privacy Policy explains how The Regal Ornate ("we", "us", "our") collects, uses, discloses, and safeguards your personal data when you visit our website, place an order, create an account, or otherwise interact with us. We are committed to protecting your privacy and complying with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

1. Information We Collect

We may collect the following categories of personal data when you use our website:

1.1 Data You Provide

Account information: name, email address, mobile number and password (when you create an account).
Order information: shipping address, billing details, phone number and order notes.
Communication: messages you send us via the contact form, WhatsApp, email or social media.
Wishlist and cart data: items you save or add to your cart.

1.2 Data Collected Automatically

Usage data: pages visited, time on site, referring URLs, browser type and device information.
Cookies and similar technologies: see our Cookies Policy for details.

2. Legal Basis and Purpose of Processing

We process your personal data only for specific, lawful purposes under the DPDP Act, including:

To process and fulfil your orders, including shipping and delivery.
To create and manage your account and authenticate your identity.
To communicate with you about orders, returns, refunds and customer support.
To improve our website, products and services through analytics.
To comply with our legal, tax and regulatory obligations under Indian law.
To send promotional communications, only where you have provided explicit consent (you may opt out at any time).

3. Consent

By providing your personal data through our website, you consent to the collection, use, storage and processing of your data as described in this Privacy Policy. Where we require explicit consent (for example, for marketing emails), we will request it separately. You may withdraw consent at any time by contacting us at hello@theregalornate.com.

4. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting or reporting requirements. Order records are typically retained for the period required under Indian tax and consumer-protection laws. Account data is retained while your account is active and may be deleted upon request, subject to legal obligations.

5. Data Sharing

We do not sell your personal data. We may share it with the following categories of recipients:

Logistics partners: to deliver your orders (name, address and phone only).
Payment and SMS gateway providers: for transactional communications and order confirmations.
Cloud and hosting providers: to operate our website securely.
Legal and regulatory authorities: where required by Indian law.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. Passwords are stored using one-way hashed values. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights Under the DPDP Act

As a Data Principal under the DPDP Act, 2023, you have the following rights regarding your personal data:

Access: request a copy of the personal data we hold about you.
Correction: request correction of inaccurate or incomplete data.
Erasure: request deletion of your personal data, subject to legal exceptions.
Grievance redressal: raise a complaint with our Grievance Officer.
Nomination: nominate another individual to exercise your rights in the event of death or incapacity.

To exercise any of these rights, write to our Grievance Officer at hello@theregalornate.com.

8. Grievance Officer

In compliance with the DPDP Act, we have designated a Grievance Officer to address privacy-related concerns. You may contact them at:

Grievance Officer, The Regal Ornate
Email: hello@theregalornate.com
Phone: +91 99999-99999

We will acknowledge and respond to complaints within the timelines prescribed under the DPDP Act.

9. Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Links to Third-Party Sites

Our website may contain links to third-party sites such as Amazon India and Instagram. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

For any questions, requests or concerns about this Privacy Policy or your personal data, please contact us:

The Regal Ornate
Email: hello@theregalornate.com
Phone: +91 99999-99999
Location: India • Shipping Pan-India